Shipping & Returns

We ship worldwide with Royal Mail (UK & Europe) and DHL Express (Europe & Rest of the World). 

Please use the delivery times below as estimates and start from the date of shipping. 



UK - Royal Mail - £5.50 - 1 to 3  working days 

Free domestic shipping on orders above £150 



Europe - Royal Mail - £14 - 3-7 working days
Europe - DHL Express - £20 - 2-5 working days
USA - DHL Express - £20 -  2-5 working days
Rest of the World - DHL Express - £29 - 2 to 7 working days


Free worldwide shipping on orders above £250  

You will be sent a tracking number once your order has been dispatched. 


Deliveries outside of the UK can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.  




Returns are accepted within 15 days of delivery. Please email us at to request a return. 


Your item must be unused and in the same condition that you received it including any labels or tags.