Shipping & Returns

We ship worldwide with Royal Mail (UK & Europe) and DHL Express (Europe & Rest of the World).

Please use the delivery times below as estimates and start from the date of shipping.

UK - Royal Mail - £5.50 - 1 to 3 working days

Free domestic shipping on orders above £150

Europe - Royal Mail - £14 - 3-7 working days

Europe - DHL Express - £20 - 2-5 working days

USA - DHL Express - £20 - 2-5 working days

Rest of the World - DHL Express - £29 - 2 to 7 working days

Free worldwide shipping on orders above £250

You will be sent a tracking number once your order has been dispatched.

Deliveries outside of the UK can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.

Returns are accepted within 15 days of delivery. Please email us at hi@homeofhai.com to request a return.

Your item must be unused and in the same condition that you received it including any labels or tags.