Shipping & Returns

Please use the delivery times below as estimates and start from the date of shipping. 

For Express shipping outside of the UK please select DHL Express upon checkout. 

Domestic Shipping 

UK shipping - Royal Mail - £5.50

Delivery time - 1 to 3 days 

Free shipping above £150 

International Shipping 

We ship worldwide using Royal Mail or DHL Express. 

Royal Mail 

Europe -  £14 - 3 to 5 working days

Rest of the World - £17 - 5 to 15 working days 


DHL Express

Europe -  £25 - 2 to 5 working days

Rest of the World - £29 - 3 to 8 working days

You will be sent a tracking number once your order has been dispatched. 

Deliveries outside of the UK can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.  


Returns are accepted within 15 days of delivery. Please email us at to request a return. 

Your item must be unused and in the same condition that you received it including any labels or tags.