Shipping

We ship worldwide - Free shipping on all orders above £250. Please use the delivery times below as estimates and start from the date of shipping.

Country
Shipping Cost
Delivery Time
UK
£6.50
DHL Express - 1-2 Working Days
EU Zone 1 - Belgium, Germany, The Netherlands, Austria, Denmark, France, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden
£15
DHL Express - 2-3 Working Days
EU Zone 2 - Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Slovenia, Switzerland
£25
DHL Express - 2-3 Working Days
USA
£25
DHL Express - 2-4 Working Days
ASIA
£25
DHL Express - 3-6 Working Days
Rest of the World
£30
DHL Express - 4-6 Working Days

You will be sent a tracking number once your order has been dispatched.

Deliveries within the UK and the EU will be free of customs duties and value added tax.

We ship worldwide - Free shipping on all orders above £250 Please use the delivery times below as estimates and start from the date of shipping.

Shipments outside of the UK & EU can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.

Returns

Returns are accepted within 14 days of delivery. Please email us at hi@homeofhai.com to request a return.Your item must be unused and in the same condition that you received it including any labels or tags. The customer is responsible for sending back the parcel and covering shipping costs and all other expenses. Please note that original shipping charges are non-refundable. Sale items can not be returned.

Cancellation Policy

Cancelling an order is only possible during the initial processing stages. Once the preparation phase begins, cancellation is no longer possible.